Newly Published: Achieving Impact through Engagement

While various studies explore the business impact of employee and customer engagement, they don’t necessarily offer a way for operationalizing their findings!
Throughout various endeavors to foster greater employee and customer engagement for business impact, two particular models have emerged — The Ownership Pyramid (TOP) and Artful Agility or Actions-Intentions-Results (AIR) — that have empowered individuals and groups to operationalize the findings of many such studies!

This book briefly explores these models and how they work together to foster achieving impact though engagement!



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